Aisha Bushell: Winning in three categories is a remarkable achievement. What do these awards mean for PeopleScout and your overall strategy?  

PeopleScout: We were incredibly honored to win the Client Service and Best Talent Attraction awards, given the exceptional work put forward by our peers and fellow finalists. These awards reflect the tremendous work our people do daily to drive client value and deliver exceptional service. These accolades would not be possible without the trust our clients place in us to develop and deliver custom talent solutions to achieve their unique workforce goals. We were delighted and humbled to also receive the Talent Solutions Provider of the Year award. This recognition is a true testament to our people and their unwavering commitment to our mission to connect people and work. It is also evidence of our brand promise to cultivate deeper connections across the talent spectrum through our industry leading technology, scalable offerings and unrivaled in-house talent advisory expertise and to deliver actionable insights, transformative strategy and a partnership experience that is unlike any other provider in the industry.

AB: What aspects of your client service approach do you believe led to winning the Client Service Award?

PS: For over 30 years, our legacy of exceptional service has led to the most enduring relationships in the industry, earning the trust of hundreds of organizations across sectors and consistent recognition as a leader by industry analysts. In 2023, our average client tenure was six years with some relationships as long as 20.

We know that listening creates better outcomes—we use what we’ve learned about our clients’ unique goals and challenges to customize our talent solutions to fit their values and vision for the future. A one-size-fits-all approach to talent acquisition is not effective in today’s market, so we take the time to understand each of our clients’ unique businesses, talent challenges and workforce goals. These insights allow us to develop custom solutions to meet their immediate talent needs, future-proof their workforce and drive long-term business success.

We believe that the best can always be bettered, and our longstanding relationship with Goodyear is an example of our commitment to continuously looking for new ways to drive client value. We invest significant time and resources through frequent check-ins and site visits to ensure we are exceeding expectations and contributing to the overall success of their business.

Any opportunities for improvement are identified, discussed candidly and addressed immediately. The PeopleScout team operates as a true extension of the Goodyear team, and therefore keeps their mission of innovation and a focus on what’s ahead central to our partnership. We have seen vast improvement in client satisfaction and engagement due to these efforts, and since our award nomination, have been awarded a five-year extension of our partnership

AB: What makes your talent attraction strategy stand out, and how has it contributed to your recognition?  

PS: Our deep expertise in recruitment, employer branding, talent attraction and technology makes us a recognized leader in talent acquisition. Our global teams deliver a unique blend of insight, creativity and technology to elevate our clients’ connection to top talent. 

As the talent market evolves, traditional, one-size-fits-all talent acquisition solutions are falling short in meeting the dynamic needs of employers. To stand out from the competition, we deliver big ideas supported by data to connect with talent in innovative ways through our RPO, MSP, Total Workforce Solutions, and talent and technology advisory services. We arm our clients with the latest market analysis, AI tools, thought leadership and competitive intelligence to ensure they have the talent they need today and into the future.  

Our talent strategies are founded in

• A world-class candidate experience—From the second we grab the candidate’s attention to the minute they walk through the door; we provide a seamless candidate experience that turns applicants into advocates.  

• The wow factor—With one of the largest in-house talent advisory teams in the industry, we deliver award-winning employer branding, market insights, DE&I consulting and more. 

• Tech-charged experiences—Whether through our proprietary solution, Affinix™, or our experience with best-fit recruitment tech, we have the know-how to work with clients’ existing tech stack investment and recommend new tools to introduce more automation, analytics and innovation. 

PeopleScout has over 30 years of experience applying the right strategy and tools to every stage of the recruitment cycle, crafting tailored solutions to address and solve our client’s toughest talent challenges with programs unique to them. Our recruitment strategists, thought leaders, organizational psychologists and operational experts help our clients cut through the complexity—telling it like it is and redefining what it means to be a true partner.   

AB: What sets your talent solutions apart from others in the market, and how do you integrate these elements effectively?  

PS: PeopleScout is a global talent solutions leader, actively serving over 40 countries, providing support in 20 languages. We connect clients with the talent they need through RPO, MSP, Total Workforce Solutions, and talent and technology advisory services. We’re helping talent leaders harness the power of data to drive decisions through tech-charged solutions steeped in machine learning and AI. Our clients value our consultative approach, which combines market intelligence, creativity and technology to deliver customized talent solutions and build sustainable talent strategies. PeopleScout excels at connecting with sought-after talent across diverse sectors—from the shop floor to the top floor; from healthcare clinics to innovation labs. 

The following differentiators maximize results and improve outcomes for our clients: 

• Digital Transformation: Leveraging our proprietary talent technology suite, Affinix™, we provide candidates with a digital-first experience, harnessing AI, automation and data analytics to remove friction and enhance outcomes.  

• Talent Advisory: With one of the industry’s largest in-house talent advisory teams, we deliver fresh perspectives and innovative solutions to complex talent acquisition challenges. 

• Ultimate Scalability: Our unique blend of insight, experience and action offers flexibility and scalability to support specialty, professional, volume and contingent hiring for organizations of all sizes. 

• Speed and Agility: Flexible solutions like our Accelerate™ and Amplifiers™ empower employers with the agility required to compete in today’s talent market and address immediate hiring needs. 

 As the talent market continues to change, so do we. We are transforming our business—leveraging our historical core strengths, such as high volume hiring and talent advisory services—to align our solutions with our clients’ needs in today’s talent landscape. We are building momentum in this transformation as we continue to develop strength and depth in more senior and specialty roles. We are bringing best-fit technology through industry-leading implementations that make it easy for clients of all sizes to benefit from RPO. The agility of our technology, solutions and multilingual delivery models are helping us change perceptions as we realize our vision to be a disruptor in less established sectors and markets.  

We believe the difference between being a provider and a true partner lies in our approach to service. We’ve developed deep expertise in recruitment, employer branding, talent attraction and recruitment technology. As part of the TrueBlue family of brands, we are uniquely positioned to handle complex talent programs like no other firm in the world.    

AB: How do you plan to build on this success and continue innovating in client service, talent attraction, and overall talent solutions?  

PS: We will continue to deepen stakeholder relationships to drive client value, increase customer satisfaction and maintain client retention as we listen for non-traditional problems and pain points and develop innovative solutions to those challenges. This includes going to market with new solutions, winning with industry-leading implementation timelines and expanding into new roles and industries. We will continue to leverage our proprietary talent technology to increase value and differentiate PeopleScout in the marketplace by seamlessly implementing effective technology ecosystems that remove friction and provide our clients with the agility they need to compete in today’s market. Our Talent Advisory capabilities will continue to add strategic value as our experts deploy the best thinking in the business to attract and engage top talent across industries, skillsets and geographies. What will remain unchanged is our commitment to keeping our clients at the center of all we do as we provide exceptional service and elevate their connection to top talent.