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Generative AI’s success ‘highly dependant’ on people

Understanding the role of human capabilities in unlocking the value of Generative AI in the workplace.

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2024 will continue to witness the momentum of what was dubbed the “year of GenAI”
Employees facing AI-related job insecurity need education on how AI can streamline tasks.
The report suggests implementing policies to ensure responsible use.

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A recent report from Deloitte and ServiceNow suggests that the successful implementation of generative AI in workplaces hinges upon human capabilities working in tandem with these technologies.

The report anticipates that 2024 will continue to witness the momentum of what was dubbed the “year of GenAI,” which began in 2023 with the rapid adoption of such tools across various industries.

As Asish Ramchandran, the global chief commercial officer at ServiceNow Alliance, Deloitte Consulting LLP, emphasized, maximizing the benefits of technological investments remains a top priority for leaders as we move forward.

Highlighting the significance of the ‘human element’ in GenAI, the report outlines five key actions for business leaders to extract value from this technology. It emphasizes the need for organizations to leverage human capabilities alongside AI, stressing the importance of reskilling and redeploying existing employees to adapt to the evolving workplace landscape.

Those who embrace this challenge can distinguish themselves and their businesses in an increasingly AI-driven landscape.

Moreover, the report underscores the opportunity for employers to establish trust and transparency with stakeholders through the ethical and responsible implementation of generative AI. Employees facing job insecurity due to AI integration should be educated on how these technologies can streamline tasks, as well as how they can facilitate career advancement through skill-building opportunities.

Addressing concerns among board members regarding the unintended consequences of AI, the report suggests implementing policies to ensure responsible use. For C-suite executives, it recommends developing a roadmap that aligns AI initiatives with organizational goals, while also emphasizing the need for human oversight to mitigate risks and optimize efficiency.

As generative AI continues to permeate various sectors, the report emphasizes the need for strategic vision and concerted effort to realize its full potential. It acknowledges that while the promise of GenAI is evident, achieving its value will require dedication and adaptability. Ultimately, those who embrace this challenge can distinguish themselves and their businesses in an increasingly AI-driven landscape.

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