AB: What does winning both the Talent Tech Customer Service Award, and the Workforce Solution of the Year mean for your company and your solutions?
Winning these two prestigious awards is a remarkable achievement for Pixid. It validates the hard work and innovation our teams have invested in developing staffing solutions that truly meet the needs of our clients. The Talent Tech Customer Service Award showcases our dedication to providing exceptional service, whilst the Workforce Solution of the Year Award highlights the success of our adaptable, user-centric VMS technology. Together, these awards reaffirm our commitment to excellence and further establish our leadership in the mid-market VMS space and vast contribution to the wider HR and recruitment technology sector.
Our recent acquisition of VectorVMS further enhances our capability to meet the diverse and complex needs of our clients internationally, including more complex extended staffing requirements including SOW and the provision of further MSP capabilities. Together, these awards and the acquisition reinforce our commitment to excellence and solidify our position as leaders in the mid-market, supporting all aspects of Vendor Management and contingent staffing supply.
AB: What specific aspects of your solution and customer service approach contributed to winning the Talent Tech Customer Service Award?
Several key factors contributed to our success in customer service. First and foremost is our deep understanding of our clients’ challenges and a strong emphasis on collaboration. Our teams work closely with clients as our partners, to ensure our solutions continue to align with their specific needs and regional markets. We prioritise ease of implementation and swift, seamless integration, ensuring minimal disruption. As well as a dedicated project management and implementation team, our ongoing customer support ensures our clients are supported with guidance every step of the way, beyond the point of sale with a true focus on customer success. Moreover, our focus on innovation means we’re continually enhancing our platform, offering clients a future-proof solution with unparalleled support.
AB: How has your workforce solution improved key areas such as talent acquisition, management, or development for your clients?
Our PixidVMS solution plays an important role in empowering staffing agencies and MSPs to streamline their contingent staffing supply and management processes, delivering significant improvements in efficiency and transparency for their corporate clients. Through digitisation, automation and data-driven insights, great improvements in efficiency and workforce planning can be achieved. Additionally, compliance and security is enhanced and the platform is fully modular and scalable, ensuring a positive experience for staffing suppliers and their clients. The result for all parties; a more agile and responsive contingent staffing management strategy that adapts to market fluctuations and organisational needs.
Our solution streamlines the contingent staffing supply process, from job requisition to placement, timesheet to invoicing, ensuring both agencies and corporate clients have real-time visibility and control. The platform’s talent pool feature allows corporate clients to select preferred workers in advance from their suppliers, helping them secure the right contingent talent when and where needed. Additionally, our Business Intelligence suite delivers detailed reports to both parties, improving decision-making and workforce planning.
A particularly notable advancement was the pioneering WorkID project in Belgium. As the technology backbone of WorkID, Pixid Group, in partnership with Federgon (the Belgian staffing industry federation) developed a universal and neutral employment passport for all temporary staff working in Belgium. This initiative stands as a testament to our capacity for innovation through collaboration, streamlining the connection between workers and staffing agencies while prioritising data security and privacy compliance.
AB: What sets your solutions apart from others in the market in terms of customer service and overall effectiveness?
Pixid stands out due to our customer-first approach, adaptability, scalability and true cross-border capability. We don’t believe in one-size-fits-all solutions. Instead, we ensure our platform is configured to meet the unique needs of each client, ensuring it integrates seamlessly into their existing workflows. Our customer service is equally exceptional, offering dedicated support teams who are experts in both the product and the markets our clients operate in. This ensures rapid response times and personalised assistance. Our continued investment in R&D keeps our solutions at the forefront of staffing technology, allowing us to anticipate market trends and evolving client needs. With the addition of VectorVMS, we now offer an even more comprehensive suite of tools, particularly for clients managing complex contingent workforces. Features like Statement of Work (SOW) management, consolidated invoicing, and full D&I capture and reporting make our platform an even more powerful and versatile solution. This, combined with our proactive customer service teams, sets us apart in the VMS market.
AB: What are your plans for future enhancements or developments to build on your current success and continue leading in both customer service and workforce solutions?
We are constantly looking for ways to enhance our offerings and continue our trajectory of innovation. Our roadmap includes significantly expanding our AI capabilities to further automate and enhance decision-making processes in contingent workforce management. We’re also focusing on expanding our platform’s analytics features, providing clients with deeper insights into workforce trends and performance metrics. In customer service, we plan to further invest in our support and customer success infrastructure, together with enhancing our internal training programs to ensure our teams remain experts in the latest industry trends and developments.
AB: Finally, please could you provide a brief testimonial about the TIARA awards, feel free to include what made you choose to enter.
The TIARA Talent Tech Star Awards represent the pinnacle of recognition in our industry, and we are honoured to have been named double winners this year. The awards not only celebrate innovation but also highlight the tangible impact that HR and recruitment technology providers have on businesses worldwide. We chose to enter the TIARA awards to showcase our commitment to pushing the boundaries of what’s possible in workforce management solutions. Being recognised by such a respected panel of judges is both humbling and motivating.
